Project
Hackathon
Challenge
Design the future patient experience…not just a digital product, but a moment, a space, or a service that makes the experience of being a patient more human, more clear, or more empowering than it is today.
Discovery
60% of patients report a negative healthcare experience over three months.
A common story is experiencing long wait times in A&E, overwhelmed with the chaos and feeling completely unseen. As well as this hospitals are huge, 30% of visitors report being disorientated navigating to the right department.
How might we design a more empowering and dignified experience?
Design Process
3 hours of rapid ideation and design
We split into teams of two and first began with jotting many negative experiences then ideas down like a health-related Alexa to a wayfinding solution.
We realised that designing around a patient's want to feel seen and heard to avoid further distress was something to take further. We journey mapped out one common experience: going to A and E and waiting in the chaos for hours.
We designed for patients arriving in acute admissions who struggle with feeling invisible and uninformed at the moment they're waiting, often in pain or fear, without knowing where they stand in the system or what's being done for them.
Solution